Hours of Operation

Homebrew Supply is open 9AM - 6PM Central, Monday- Friday.

You can reach us by phone at 1-877-800-2294, e-mail us at support@homebrewsupply.com, or use the chat function in the bottom right of your screen.

While we check social media, we do appreciate all support related issues be sent through phone, e-mail or chat.

30 Day No Hassle Returns - Satisfaction Guaranteed

We want you to feel confident with your purchase so within 30 days of purchase we offer a simple, easy return policy.

We offer a full refund on un-used returns minus the cost of return shipping.

If you need to start a return please start the process by clicking the link below, you must use this form to start the process. We will issue an RMA to start the process. We will need this RMA, any returns without an RMA will be rejected.

Return Authorization Form

  • Beer Recipe Kit Guarantee

    We are so confident in our award winning beer recipe kits that if you brew one and don't like it, we will replace it.
  • Yeast

    We always recommend you do a yeast starter. We will gladly replace yeast if it's not viable but will not replace a beer recipe if it doesn't ferment.
  • What items can be returned?

    We will accept all non-perishable items back.
  • Can I return used equipment?

    We only stock quality equipment from the most trusted brands but If you are not fully satisfied with your equipment after using it we can offer you to the ability to return with a 30% restocking fee.
  • Brew Systems

    We do not accept any returns on large or custom order brew systems such as the Spike Electric system, Sabco and Breweasy.

Order Cancellations

If you need to cancel your order please call us at 1-877-800-2294 or e-mail us at support@homebrewsupply.com immediately.

If an order has not shipped by the time we make contact, we can cancel the order and issue a full refund. If your order has already shipped we cannot recall it. It will be delivered and handled as a Order Return as outlined in our Return Policy.

Warranty Issues, Damages and Incorrect Orders

If your order is incorrect or contains damaged goods, we will ensure the issue is corrected. Just call us at 1-877-800-2294 or e-mail at support@homebrewsupply.com. We strive to contact everyone back within one business day.

We ask that our customers please e-mail photos of damaged items to assist us in both the claims process and assist us in making Homebrew Supply better by improving our shipping practices and that of our shipping carriers. We will require photos in most cases to issue a new product or refund for damaged goods.

In the event we need to re-ship you a product due to it being wrong or defective, we will issue you a RMA, pre-paid shipping label and then ship immediately your replacement once we get notice the wrong/damaged product is back in route to us.

Pricing

We maintain active pursuit of competitive pricing to offer you the lowest prices possible. So we are often adjusting pricing as well as creating new products. As such with human error, we sometimes add incorrect pricing to our website and reserve the right to not be held liable for grossly misprinted prices where we would take a loss to honor.

Shipping Policy

  • Same Day Shipping

    All orders received by 11am CST will be shipped same day, Mon- Fri.

    On some events such as site-wide sales there may be a delay on typical shipping turnaround. During this time we make every effort to ship as soon as possible.

    Some large items we stock ship from a separate warehouse, so in some rare cases same-day shipping might not apply. We'll tell you when that's the case.

  • Flat Rate Shipping

    Most items on Homebrew Supply receive $7.99 flat-rate shipping to the continental US (Sorry Alaska, Hawaii, and territories), however a few items do not qualify for flat-rate. We don’t like surprises either, so we’ll let you know if a product doesn’t qualify on the product’s page.

    The only exception on flat-rate shipping notification is bulk grains, we do not offer flat-rate shipping on Grains/Malts, Dry Malt Extract, or Liquid Malt Extract.

    Alaska and Hawaii are excluded from free shipping. Sorry PO Boxes, flat-rate shipping does not apply to you either.

  • Delivery

    We ship most orders FedEx or USPS with transit times being around 1 - 4 business days depending on where we’re delivering.

    We ship from just South of Austin, Texas so orders in the Northwest can expect longer lead times.

  • Military addresses

    We do not offer shipping to military addresses at this time. Being only a year old it's high on list of goals but the logistics of shipping is tough with it being like shipping International.

  • Liquid yeast

    We ship all liquid yeast with complimentary ice packets.

    Because we want your yeast to reach you alive we do not ship yeast on Fridays to avoid a longer transit time. BUT if you’re in a rush, just drop us a line.

  • Lost or Stolen Packages

    Missing packages aren't awesome, but things do happen.

    First, be sure to confirm your shipping address, look for a delivery confirmation, and check with neighbors to see if they possibly accepted your package.

    If your package is a no-show 36 hours from delivery date. Contact our customer service team.

  • If you have an emergency or special request shoot us an email. We’re happy to accommodate our fellow brewers!

International Shipping

We do not offer International Shipping at this point in time.

Deal of the Day

Daily Deal Image
Bootleg Biology Wild Yeast Agar Blend Refill Kit
NORMALLY: $14.95
YOUR PRICE: $12.00

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